Our Focus on Quality

When you pay attention to quality, you can better protect yourself. Quality care is not always more expensive care, the newest technology, or many tests and treatments. Quality care is safe, effective, patient centered, timely, efficient, and equitable.

What Does "Quality Care" Mean?

High-quality care means that to get the best results, medical providers do the right thing, at the right time, in the right way, for the right person.

Safe: Making sure patient care is helpful and not harmful
Effective: Providing proven services only to patients who can benefit from them and not to those who can't (avoiding underuse, overuse, and misuse)
Patient centered: Providing care that respects and responds to each patient's preferences, needs, and values — and using these guidelines to make decisions
Timely: Reducing delays that can prove harmful
Efficient: Avoiding the waste of equipment, supplies, time, and money — waste that can affect you and others
Equitable: Providing equal care for every patient, regardless of gender, ethnicity, geographic location, social status, or economic status

How to choose your health care provider

All health care providers in the UAE have to pass certain standards to be approved. Even so, some are better than others in different aspects of quality. But as a patient or a family member, there is a lot you can do to make sure that you or your loved one is getting the best possible care. The key to getting the quality you deserve is information.

Check for Quality Accreditation

Check if your health care provider has internationally recognized quality accreditation and does it partner with providers who have similar quality accreditation

Ask Questions

Understanding your treatment is important. But if you understand the details, you will be better prepared to handle issues. Take your time when talking with your doctors and ask them to slow down if they are going too fast. Any time you need to make a decision, ask about all treatment options.

Know Your Rights

In addition to the legal rights assured by the local health authority, your medical provider may have its own list of rights. Talk to a patient relations representative to find out.

Our Commitment to Quality

Every employee throughout uniCare takes their commitment to quality seriously. Since Quality pervades throughout the organization, every employee has responsibility to ensure that the highest Quality standards are met or exceeded. Our aim is to improve every aspect of the health care experience and combine the highest quality of health care with exceptional service through continuous enhancements in clinical outcomes, patient safety and service.

Biosytech Medical Laboratory (uniCare Group) was one of the first independent medical laboratories in Dubai which was granted the Joint Commission International (JCI) a USA based accreditation in April 2009.

uniCare Medical Centers are currently in the process of completing the requirement for JCI Accreditation.