uniCare is committed to be ‘your partner in health care’ for you and your family. Despite our best efforts, concerns or complaints may arise around your care or associated processes. We consider your feedback about your concerns and complaints as an opportunity to improve our services and endeavor to address them in a timely and thorough fashion.

You may give us your feedback in one of the following ways:

• Speak to a member of our team directly

• Enter your suggestions/comments etc. on our feedback consoles at all our clinic locations

• Email your complaints/comments, suggestions to [email protected]

• You may also call our call center if you require any other information – 971 4 352 9292

To maintain our high standards we periodically conduct surveys by mail or telephone to learn about your experience at uniCare. Your responses will help us understand how we can better serve our patients and families.